National Domestic Abuse Helpline

The freephone, 24 Hour National Domestic Abuse Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available (including a BSL interpreter service 10am-6pm Monday to Friday).

There is a daily live chat option available 3pm-10pm Monday to Friday – Chat to us live

The helpline can also help access refuge accommodation, or other specialist domestic violence services depending on individual need.

Geographical area service covers


Who is the service for?


Referral routes into service (professionals, self)

Self referral

Risk level you support

Other relevant information