The freephone, 24 Hour National Domestic Abuse Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.
There is a daily live chat option please click on the image for more information and to access the online form
Geographical area service covers
Who is the service for?
Referral routes into service (professionals, self)
Risk level you support
Other relevant information
We are a team of highly-trained, female advisers. We won’t judge you or tell you what to do; we are here to listen.
We will empower you to understand your options and support you to make any decisions about the future.
We can support you to increase your safety. We can help you find a refuge place, or other specialist services.
We can talk in confidence, in many different languages, 24-hours a day, 365 days a year, for as long as you need.