24 HOUR NATIONAL DOMESTIC VIOLENCE HELPLINE 0808 2000 247

Respect Phoneline

Telephone:

08088024040

Email:

info@respectphoneline.org.uk

A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

We are a team of skilled professionals offering advice, information and support to domestic violence perpetrators, as well as to their (ex) partners and frontline workers. Respect are a helpline and email service.

Geographical area service covers

National

Who is the service for?

Men or women who abuse their partners. Frontline workers working with domestic violence perpetrators

Referral routes into service (professionals, self)

Self

Risk level you support

n/a

Other relevant information

What to expect when you get in touch

Helpline workers will treat all callers with courtesy and respect and they will use their skills to offer the most appropriate information and advice, as needed. Whether you contact us by phone or email we want to do our best to offer you the help, support and information you are looking for:

  • We aim to answer your call as soon as possible; however, we are a very busy helpline and sometimes your call will be held in a queue. While waiting in a queue you have the option to leave us a voicemail message. Your call will be held in a queue for up to 7 minutes before it is diverted to our voicemail service;

  • We aim to return your call within two working days (please note that we are closed on weekends and Bank Holidays); if you choose to leave a voicemail message please make sure that it is safe to call you back on the number you give us (we will not tell someone else answering your phone that we are calling from the Respect Phoneline, in order to protect your safety and confidentiality);

  • We aim to reply to your email within two working days;

  • We aim to deal with calls within 30 minutes because we are a very busy service and we need to give as many people the opportunity to get through to us. However, if your situation is complex Helpline Workers will not terminate the call prematurely. Also, you are welcome to call us again if you wish.

  • We do not accept third party call requests. Please don’t leave a message or email us asking us to call someone on your behalf, because it may not be safe to do so. If in doubt, please call us yourself to discuss your concerns about a friend, relative etc.

  • The freephone 0808 802 4040 is open Monday – Friday 9 am – 5 pm

Webchat available Tuesdays and Thursdays 10 am – 4 pm

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