The Silver Line Helpline

The Silver Line helpline is a free, national, confidential phone line dedicated to older people (55 and older). Open 24/7 it provides information, advice and friendship.

The Silver Line Helpline provides three functions to support older people:

  • A sign-posting service to link people into the many, varied services that exist around the country
  • A befriending service to combat loneliness
  • A means of empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm

Geographical area service covers


Who is the service for?

Older people

Referral routes into service (professionals, self)

Self referral or via a professional

Risk level you support

Medium to low risk

Other relevant information