The Silver Line Helpline

The Silver Line helpline is a free, national, confidential phone line dedicated to older people open 24/7, it provides information, advice and friendship.

Geographical area service covers


Who is the service for?

Older people

Referral routes into service (professionals, self)

Self referral or via professional referral form available on the website.

Risk level you support

Medium to low risk

Other relevant information

The Silver Line Helpline provides three functions to support older people:

  • A sign-posting service to link them into the many, varied services that exist around the country
  • A befriending service to combat loneliness
  • A means of empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm