Domestic Abuse Helpline

24 hour domestic abuse helpline

Accessibility Policy

Accessibility Statement

This accessibility statement applies to the Domestic Abuse Partnership website: https://bedsdv.org.uk/

This website is run by Bedfordshire Domestic Abuse Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us via BDAP@centralbedfordshire.gov.uk

We'll consider your request and get back to you in 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone or visiting us in person

To contact us by phone or in person please email BDAP@centralbedfordshire.gov.uk with this request.

Technical information about this website's accessibility

Bedfordshire Domestic Abuse Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website framework is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some content is partially compliant, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons. Some pages may contain attachments or elements which are not currently compliant, such as:

  • Older PDF files
  • Videos
  • Content produced by third parties or using third party software

Non compliance with the accessibility regulations

We will do all we can to identify content that is non-compliant.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are working to add text alternatives to all images on the website. When we publish new content we will make sure our use of images meets accessibility standards.

Disproportionate burden

We have not identified any areas that we believe constitute a disproportionate burden.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 25 October 2021. It was last reviewed on 25 October 2021.

This website was last tested on 25 October 2021. The test was carried out by fnscreative